Returns Policy

Click Here to submit your returns.

Please ensure that your return is submitted via our Returns Portal via the link above. Returns not submitted via our Returns Portal may cause significant delays to the processing of your returns.

Click here for an important update regarding how COVID-19 may affect your returns.

You can return any items within 30 days of purchase for an exchange, store credit or refund if the item(s) is:

• - full priced (includes full priced items purchased using a discount code)
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• - unworn and unwashed and in the original packaging
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• - with all original tags still attached
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• - not smell of perfume, body odour, deodorant or washing powder
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• - free of make-up or tan marks
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• - in original shoebox (if received with shoebox)
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• - without postage labels attached to the boxes
  
  
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For hygienic reasons, we cannot accept the following items:

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• - cosmetics
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• - hair products
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• - underwear, intimates and hosiery
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• - earrings

^The original delivery fee will NOT be refunded or given as store credit.

*Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.

• Thanks to all your amazing feedback, we now offer exchanges! Just choose the Exchange option in our Returns Portal and enter the replacement product(s) you would like and we will ship your replacement product(s) to you once we process your return.

• - Returns are generally processed within 7 days of reaching us.
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• - Returned item(s) will be assessed and we will notify you if your return has been accepted.
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• - Returned Items not accepted will be returned to the customer at the customer's cost.
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• - Please allow 1 to 5 days for the refunds to reach your method of payment.

• For any further information on your returns, click here to contact us.
  
  

  For United States & New Zealand Returns and you need assistance with the Omni Parcel Returns Portal or your return label, please email support@omniparcelreturns.com with your Name, Retailer name (Which is Peppermayo) and Order number. Please include the issue you are experiencing to help them expedite the process and they will get in touch with you as soon as they can.

• The following does NOT apply to Australian, US and New Zealand:

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  • Please include your order number inside the package so we can identify you and ensure your return is processed as quickly as possible.
  • We strongly recommend you use a tracked service to ensure that your return is not lost in transit.