Returns

We will only accept returns that have been submitted via our returns portal.

• For our AU and NZ customers, we will provide you with a pre-paid return label when you request a return using our portal.
• If you are returning from anywhere else in the world, you are required to cover the cost of return shipping. We strongly recommend you use a tracked postage service when returning your order.
• If a requested item is out of stock at the time your return is processed, we will issue you with store credit.

Please contact us if you believe you have received an item with a manufacturing fault, or have received the incorrect item.

We have made returning and exchanging your item(s) as easy as possible!

For AU and NZ customers, we email you a prepaid return label once your request is submitted through our returns portal. Its cost is included in the fees below. Exchanges are available for Australian and New Zealand orders only. For all other international orders, the return shipping cost is to be covered by the customer.

If a requested item is out of stock at the time your return is processed, we will issue you with a store credit.

You can find the full details of our return policy here.

Return fees for your location:

We understand that sometimes your order may not be quite right, that's why we've made returns and exchanges as easy as 1, 2, 3!

Your item(s) must meet the following criteria to be approved for return:

• Be a full-priced item, this included full-priced items purchased using a discount code. Items marked as final sale or under our sale tab are not eligible for return or exchange.
• Be unworn, unwashed, original tags still attached and in original packaging.
• No smell of perfume, body odour, deodorant or washing powder.
• Be free of makeup or fake tan marks.
• Due to strict hygiene policies, Cosmetics, Hair Products, Masks, Underwear & Earrings cannot be returned.
• Swimwear must be returned with the hygiene seal intact.
• We will only accept returned item(s) that have been submitted through our returns portal.

You can find the full details of our return policy here.

Return windows for your location:

You can download and print your return label via our returns portal.

For Australian returns, once you have received your return label via email, your local post office can print and attach the return label to your package.

If you haven't received your return label after submitting your return through our returns portal, please ensure your email address is correct and you have checked your spam/junk folder.

If your returns label email still cannot be found, please contact us.

The following items are NOT eligible for return or exchange:

• Items marked as Sale
• Cosmetics
• Hair Products
• Underwear
• Earrings
• Masks
• Gift Cards

If you believe you have received a sale item with a manufacturing fault, please contact us so we can amend this for you as soon as possible.

Every return is checked against our returns policy when it arrives. Here's how long each outcome takes for your location:

Instant exchanges: your new order is sent as soon as your return is lodged, and your original item(s) still need to come back to us.

Your refund goes back to your original payment method, less the return shipping fee for your location. Refund timing:

You can repackage your items in our 100% compostable mailers and attach your pre-paid label on top of the existing label, ensuring no part of the original shipping label is visible.

If you have disposed of the original package, you can also use any postal satchel or box from your local post office.

Peppermayo is exclusively online! If your order isn't quite right and you need to request a return or exchange, you can submit a request here.

Sorry, unfortunately, we no longer offer the $10 Bonus Credit for Shop Now due to an upgrade of our Returns Portal functionality.