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Returns & Exchanges

Not Quite Right For Yourselfie?

We understand your purchase may not be exactly what you wanted. You can return your item(s) within 30 days for an Exchange, Store Credit or Refund if it is unused with the original tags attached.

Not Quite Right For Yourselfie?

We understand your purchase may not be exactly what you wanted. You can return your item(s) within 30 days for an Exchange, Store Credit or Refund if it is unused with the original tags attached.

 

Exchange - Free Return Shipping

Exchange for a new size or new item and we’ll pay for your return shipping! If you choose a different item, you can now shop instantly with $10 bonus credit. We will send your replacement item as soon as your return is in transit.

Store Credit - Free Return Shipping

Can't decide now? Just choose store credit and choose something later, plus we’ll pay for your return shipping. We will email your store credit as soon as your return is in transit.

Refund Credit - $7.00 Return Fee

Would you like a refund instead? Not a problem! A $7.00 return shipping fee will be deducted from your refund once your return is received by us*.

*Please allow 10 days to reach us. The original shipping fee is non-refundable and any rewards credit received for your order will be forfeited.

Exchange - Free Return Shipping

Exchange for a new size or new item and we’ll pay for your return shipping! If you choose a different item, you can now shop instantly with $10 bonus credit. We will send your replacement item as soon as your return is received by us.*

*Please allow 21 days for your return to reach us.

Store Credit - Free Return Shipping

Can't decide now? Just choose store credit and choose something later, plus we’ll pay for your return shipping. We will email your store credit as soon as your return is received by us.*

*Please allow 21 days for your return to reach us.

Refund Credit - US$8.00 Return Shipping

Would you like a refund instead? Not a problem! A US$8.00 return shipping fee will be deducted from your refund once your return is received by us*.

*Please allow 21 days to reach us. The original shipping fee is non-refundable and any rewards credit received for your order will be forfeited.

Exchange - Free Return Shipping

Exchange for a new size or new item and we’ll pay for your return shipping! If you choose a different item, you can now shop instantly with $10 bonus credit. We will send your replacement item as soon as your return is received by us.*

*Please allow 21 days for your return to reach us.

Store Credit - Free Return Shipping

Can't decide now? Just choose store credit and choose something later, plus we’ll pay for your return shipping. We will email your store credit as soon as your return is received by us.*

*Please allow 21 days for your return to reach us.

Refund Credit - NZ$10.00 Return Shipping

Would you like a refund instead? Not a problem! A NZ$10.00 return shipping fee will be deducted from your refund once your return is received by us*.

*Please allow 21 days to reach us. The original shipping fee is non-refundable and any rewards credit received for your order will be forfeited.

Exchange

Exchange for a new size or new item. If you choose a different item, you can now shop instantly with $10 bonus credit. We will send your replacement item as soon as your return is received by us.*

*You will need to pay your return postage back to us. Please allow 45 days for your return to reach us.

Store Credit

Can't decide now? Just choose store credit and choose something later. We will email your store credit as soon as your return is received by us.*

*You will need to pay your return postage back to us. Please allow 45 days for your return to reach us.

Refund Credit - $7.00 Return Fee

Would you like a refund instead? Not a problem! A $7.00 return shipping fee will be deducted from your refund once your return is received by us*.

*You will need to pay your return postage back to us. Please allow 45 days for your return to reach us. The original shipping fee is non-refundable and any rewards credit received for your order will be forfeited.

1

Complete Online Returns Form

Click “Start Return” and follow the steps to complete our online returns form. Choose whether you would like Exchange, Store Credit or Refund.

2

Print & Attach Returns Label

Package your unworn item(s) with their original tags attached in the Peppermayo mailer. Cover the original shipping label and attach your new printed return label.

3

Drop Off Parcel

Drop off your return to your nearest Post Office or Post Box and we will be in touch when we receive your return!

Returns Policy

In order for you item(s) to be valid for return it must meet the following criteria:

- be a full priced item (includes full priced items purchased using a discount code)

- be unworn and unwashed and in the original packaging

- have all original tags still attached

- not smell of perfume, body odour, deodorant or washing powder

- be free of make-up or tan marks

- in original shoebox (if received with shoebox)

- without postage labels attached to the boxes

- Cosmetics, Hair Products, Underwear & Earrings cannot be returned

- No returns on sale items.

*Returns may take up to 10 business days to be completed. The original delivery fee will NOT be refunded or given as store credit. Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery. Returned Items that do not meet the criteria will not be accepted will be returned to the customer at the customer's cost. Please allow 1 to 5 days for the refunds to reach your method of payment.

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