Returns & Exchanges

Returns

We want you to love your purchase! If something isn't quite right, we offer exchanges, store credit, or refunds.
Full-priced items purchased can be returned within 30 days of delivery for an exchange, store credit or refund provided they are unused and have all original tags attached.

START A RETURN
EXCHANGE — FREE RETURN SHIPPING −

Exchange your item for a new size or product with free return shipping. Your replacement will be dispatched once your return is in transit.

Instant Exchange

Once your return is lodged, your new exchange order is packed immediately! $1 will be processed and held during the exchange. Original items must be returned, so the full payment for exchange isn't charged.

Exchange can only be used for:

Discount codes cannot be applied to exchanges. If you wish to use a discount, we recommend opting for store credit and place a new order.

STORE CREDIT — FREE RETURN SHIPPING +
  • Return shipping is free.
  • Your store credit will be emailed to you once your return is in transit.
  • If you’re not ready to choose a replacement, you can choose store credit and shop later.
REFUND – $15.95 Return Shipping Fee +
  • A $15.95 return shipping fee will be deducted from your refund once your item(s) have been received at our warehouse. The remaining amount will then be refunded to you.
  • Please allow up to 10 business days for your return to reach us.
  • Original shipping fees are non-refundable, and any rewards credit earned from your order will be forfeited.
RETURNS POLICY +

You can return your item(s) within 30 days for an Exchange, Store Credit or Refund. In order for your item(s) to be approved for return it must meet the following criteria:

  • Be a full priced item, this includes full priced items purchased using a discount code (Items marked as sale, have a red crossed out 'was' price and/or appear under our sale tab are NOT eligible for return or exchange).
  • Be unworn, unwashed, original tags still attached and in original packaging.
  • No smell of perfume, body odour, deodorant or washing powder.
  • Be free of makeup or fake tan marks.
  • Due to strict hygiene policies, Cosmetics, Hair Products, Underwear & Earrings cannot be returned.
  • Swimwear must be returned with the hygiene seal intact.
  • We will only accept returned item(s) that have been booked using our returns portal.

*Returns may take up to 10 business days to be completed. The original delivery fee will NOT be refunded or given as store credit. Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery. Returned items that do not meet the criteria will not be accepted and will be returned to the customer at the customer's cost. Please allow 1 to 5 days for refunds to reach your method of payment.

HOW TO RETURN — 3 EASY STEPS +
1. Complete Online Returns Form

Click “Start Return” and follow the steps to submit your return.

2. Print & Attach Returns Label

Package your unworn item(s) and attach your new return label.

3. Post The Parcel

Drop off your return at your nearest Postal Service.

NEED FURTHER HELP? +

Live Chat

Online

Our online chat assistant is here to help with all your shopping needs. Whether you're checking on an order, tracking a delivery, or need assistance with sizing and styles, our chat assistant makes it quick and easy to get the answers you need.

START A RETURN