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COVID-19 Updates

Latest Update

Updated 8 November 2020

 

Firstly, our warehouse is still shipping as usual without delay. Here are our latest Updates and Responses to the COVID-19 Pandemic.

 

 

Australia

Delivery

We have had some Australian customers reporting some delays for Express Post. Australia Post's temporary suspension of their their Next Day Guarantee is ongoing caused by the ongoing impacts of COVID-19, including:

  • - a significant increase in parcels that require manual sorting;
  •  
  • - social distancing measures in place at Australia Post's facilities, which mean they can’t process items as quickly as usual; and
  •  
  • - a significant reduction in the availability of passenger flights – which also carry parcels.
  •  

Click here for more information

 

We will continue to monitor this and find alternative delivery options if necessary. We will provide an update as soon as it comes to hand.


Returns

There are some delays in the return deliveries back to our office. The reasons are the same as the above impact due to COVID-19 on Australia Post's facilities.

Again, we will continue to monitor this and find alternative delivery options if necessary. We will provide an update as soon as it comes to hand.


No Contact Deliveries

All orders will be delivered with No Contact Deliveries to minimise the spread of COVID-19.


Delivery Time

  • - If you have not received your items within 10 working days, please contact us with your order number.
  •  
  • - Your delivery will be left at a safe location at your address by default.

International

Delivery

We have had some International customers reporting some delays for Standard Delivery due to:

- a significant increase in parcels that require manual sorting

- social distancing measures in place at Australia Post's facilities, which mean they can’t process items as quickly as usual

- a significant reduction in the availability of passenger flights – which also carry parcels.


Please note that your local postal service may also experience delays. We recommend you check with your local carrier.

We strongly recommend using DHL Express for all international deliveries. DHL has their own fleet of cargo planes and isn't experiencing any delays currently.

We will continue to monitor this. We will provide an update as soon as it comes to hand.


Return

There may be significant delays in the return deliveries back to our office.

Again, we will continue to monitor this and find alternative delivery options if necessary. We will provide an update as soon as it comes to hand.


No Contact Deliveries

  • All orders will be delivered with No Contact Deliveries to minimise the spread of COVID-19.

Tracking Your Order

  • - Once your order is packed and leave our office, you will receive an email with a tracking number
  •  
  • - You will receive tracking instructions on the email.

Our Precautions

Our Head Office

    • Some of our office team are working remotely, where possible.

Our Warehouse

Our warehouse team is adhering to strict hygiene standards as they prepare orders and the entire facility is practicing all precautions recommended by the NSW Department of Health.

We will monitor and comply with any governmental recommendations as they arise. Should the situation evolve, we are prepared to enact additional measures to help ensure the safety of our team and customers.

Thank You!

  • We are small business and this is uncharted territory for us. We are extremely thankful for our amazing customers that continue to support our business and their patience through these unprecedented times.

    Follow us on Instagram to stay up to date and provide you with some iso-distractions.

    Stay safe and stay connected.

    The Peppermayo Team xx