Delivery

Once you’ve placed your order, you’ll receive a confirmation email from us shortly after.

When your order has been shipped, you’ll receive another email with your courier tracking information. You can also track your order at any time through our live chat.

If you have not received your order one week after receiving the tracking notification, we highly recommend contacting the courier company.

If you have not received your order confirmation or tracking email, please contact us!

Once your order has been shipped, you will receive an email with tracking information. You can also track your order at any time through our live chat.

If you have any questions regarding the estimated delivery timeframe of your order, we highly recommend contacting the courier company.

If you haven’t received your order tracking email, please contact us!

Delivery timeframes for your location can be found on our Shipping & Delivery page and begin once the carrier receives and scans the parcel into their system.

We ship orders Monday to Friday (excluding NSW public holidays) from our Sydney warehouse.

If you place your order with Same Day Shipping before 2 pm AEST, your order should be shipped the same day.

For all other orders, our warehouse team aims to dispatch within 1 business day.

Please allow an extra 48 hours for sale periods and Mondays.

Your order will be left in a safe place at the courier's discretion. If they cannot locate a safe place, you’ll be notified via email or you may receive a collection card in your mailbox with details for collecting your order from your local post office.

Please note if your order is not picked up from the post office within the specified time frame, it will be returned to our warehouse.

A signature may be required by some couriers depending on location or if the parcel cannot be left in a safe place.

Still have questions? Contact us and we'll happily help you out.

If your order has been marked as delivered but you cannot locate it, we highly recommend checking around your property as couriers may leave the parcel in a safe location if no one is home.

We recommend checking the following locations:

• the letterbox
• around the front of your home
• behind bins, pot plants or fences.

If there is no sign of your parcel around your home, we also recommend checking with other members of your household, neighbours, receptionists, and building managers in case they have the parcel for safekeeping.

If you are still unable to locate the parcel we recommend reaching out directly to the carrier for assistance, as they may have delivered it to a local post office.

Still not able to locate your parcel? Please contact us and we will be able to investigate further!

Same Day shipping orders placed before 2 pm AEST will be shipped within the same business day.

Tracking details will be emailed to you between 3:30-5:30 pm AEST and delivery is between 6-9 pm AEST. Please note that someone will need to be available to accept and sign for the package.

If you have selected Same Day shipping after the 2 pm cut-off, your order will be sent the following business day.

Unfortunately, DHL Express does not accept deliveries to PO boxes.

If you have accidentally entered a PO box address you will be able to use the DHL On Demand Delivery (ODD) Service to redirect your package to a new address.

To read more about DHL's ODD service please click here.

Yes, we ship worldwide from our Sydney warehouse! Click here to view the delivery options for your location.

Customs fees and import taxes are determined by each country's local customs authority. Unfortunately, these fees are out of our control and are the responsibility of the customer.

If payment of additional fees is required, you will be contacted by your local customs authority or the courier once the parcel reaches the destination country.

Please note that if you do not wish to pay the customs fees, you may refuse the payment. Once refused, your parcel will begin to return to our Sydney warehouse. Once your order is received, an AUD$20 fee will be deducted, which goes directly to our carrier, along with the shipping cost paid when placing the order.