Refund policy

We understand your purchase may not be exactly what you wanted. 

You can return eligible item(s) for store credit or an exchange within 21 days of delivery, or for a refund within 14 days of delivery.

To be approved for return, your item(s) must meet the following criteria:

• Be a full priced item, this includes full priced items purchased using a discount code (Items marked as sale, have a red crossed out 'was' price and/or appear under our sale tab are NOT eligible for return or exchange).

• Be unworn, unwashed, original tags still attached and in original packaging.

• No smell of perfume, body odour, deodorant or washing powder.

• Be free of makeup or fake tan marks.

• Due to strict hygiene policies, Cosmetics, Hair Products, Underwear & Earrings cannot be returned.

• Swimwear must be returned with the hygiene seal intact.

• We will only accept returned item(s) that have been booked using our returns portal.

We only offer exchanges for another size, another product or store credit.

Please note that exchange items are not eligible for a refund. 

*Returns may take up to 10 business days to be completed. The original delivery fee will NOT be refunded or given as store credit. Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery. Returned items that do not meet the criteria will not be accepted and will be returned to the customer at the customer's expense. Please allow 1 to 5 days for the refunds to reach your method of payment.

Please visit our Returns & Exchanges page for more information.